Tool
Service Experience Fact Sheet
Immunization service experience (SE) includes the factors within and beyond the interactions between a health worker and an immunization client which influence the delivery and experience of the immunization service. This fact sheet presents 13 key elements which contribute to creating a positive, person-centered immunization service experience.
This resource is part of the Immunization Service Experience Toolkit.
Languages
- English
- French
Publication year
2022
Publisher
JSI Research & Training Institute, Inc.
Type
Tool
Categories
- Service delivery
Organisations
- Gavi, the Vaccine Alliance
- John Snow, Inc (JSI)
- United Nations Children's Fund (UNICEF)
- United States Agency for International Development (USAID)
- World Health Organisation (WHO)
Topic references
Immunization Service Experience Toolkit
| Title | Author | Year | Type | Language |
|---|---|---|---|---|
| Service Experience Discussion Questions | JSI Research & Training Institute | Tool | English | |
| Service Experience Explainer Video | JSI Research & Training Institute | 2022 | Tool | English, French, Portuguese |
| Service Experience Fact Sheet | JSI Research & Training Institute | 2022 | Tool | English, French |
| Service Experience Getting Started Guide | JSI Research & Training Institute | 2022 | Tool | English, French |
| Service Experience Orientation Presentation | JSI Research & Training Institute | 2022 | Tool | English |
