The Service Experience Toolkit introduces the immunization service experience (SE) concept, particularly to country-level Expanded Program on Immunization (EPI) staff and implementing partners. The five toolkit products are meant to ignite discussion around how EPIs can address and improve the delivery and experience of immunization services.
The toolkit can be used to:
The toolkit is available in English and will soon be available in French.
Photo: Key components influencing the immunization service experience. (Credit: JSI/Cindy Pak-Kim)