Workload Indicators of Staffing Need (WISN)

Human resources – the health workers who actually deliver health services – are the most costly and least readily available resource in a health system. They are also indispensable. Managers at national and local levels struggle daily with how to manage this costly but essential resource efficiently so that they can achieve a more just distribution of workload and better productivity.

The WISN method is based on a health worker’s workload, with activity (time) standards applied for each workload component. This revised manual takes into account the now-decentralized nature of health management in many countries. It is thus intended for the wider range of managers working in today’s health systems.

The WISN application is a software tool for recording, analysing, and reporting data related to staffing status and needs at health facilities. This user guide presents an overview of the application’s features and gives step-by-step instructions for completing a variety of tasks.

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