Enhancing healthcare delivery through ICTs: A case study of the Ugandan immunisation system

The paper is based on a survey research supported by semi-structured interviews. The study was carried out in eight health facilities (hospitals- health centers and dispensaries) which included three private and five government health facilities selected by simple random sampling from the district. Various stakeholders who are important as far as the immunisation system is concerned were interviewed. Out of the health facilities that were visited only two private hospitals used computers for the registration of patients. None of the health facilities used computers to process immunisation activities. Seven out of the eight health facilities had a well documented plan on immunisation activities- although five of them did not state the contents of the plan as expected by the national standards. Only four of the health facilities were able to define both their target population and service area which made determination of vaccine requirements difficult.