Tool

Service Experience Explainer Video

Service experience plays an important role in establishing trust and confidence in the health system and influences the use of services by clients and caregivers. In this video, learn about what service experience means in the context of immunization services, programming, and delivery.

In 2022, JSI, in collaboration with the Global Vaccination Demand Hub, developed and launched an immunization service experience toolkit. For more information, visit jsi.com/service-experience-toolkit and demandhub.org.

This video has closed captions in English, French, and Portuguese.

This video was developed for JSI by Eidolon Films, a video and film production company in Washington, DC, with funding from Gavi, the Vaccine Alliance.

Languages

  • English
  • French
  • Portuguese

Publication year

2022

Publisher

Eidolon Films

Type

Tool

Categories

  • Service delivery

Organisations

  • Gavi, the Vaccine Alliance
  • JSI
  • UNICEF
  • USAID
  • WHO

Topic references

Immunization Service Experience Toolkit

TitleAuthorYearTypeLanguage
Service Experience Discussion QuestionsJSI Research & Training InstituteToolEnglish
Service Experience Explainer VideoJSI Research & Training Institute2022ToolEnglish, French, Portuguese
Service Experience Fact SheetJSI Research & Training Institute2022ToolEnglish, French
Service Experience Getting Started GuideJSI Research & Training Institute2022ToolEnglish, French
Service Experience Orientation PresentationJSI Research & Training Institute2022ToolEnglish

Added by: Samantha Noor

Added on: 2022-10-25 09:37:23

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