Tool
Service Experience Explainer Video
Service experience plays an important role in establishing trust and confidence in the health system and influences the use of services by clients and caregivers. In this video, learn about what service experience means in the context of immunization services, programming, and delivery.
In 2022, JSI, in collaboration with the Global Vaccination Demand Hub, developed and launched an immunization service experience toolkit. For more information, visit jsi.com/service-experience-toolkit and demandhub.org.
This video has closed captions in English, French, and Portuguese.
—
This video was developed for JSI by Eidolon Films, a video and film production company in Washington, DC, with funding from Gavi, the Vaccine Alliance.
Languages
- English
- French
- Portuguese
Publication year
2022
Publisher
Eidolon Films
Type
Tool
Categories
- Service delivery
Organisations
- Gavi, the Vaccine Alliance
- John Snow, Inc (JSI)
- United Nations Children's Fund (UNICEF)
- United States Agency for International Development (USAID)
- World Health Organisation (WHO)
Topic references
Immunization Service Experience Toolkit
| Title | Author | Year | Type | Language |
|---|---|---|---|---|
| Service Experience Discussion Questions | JSI Research & Training Institute | Tool | English | |
| Service Experience Explainer Video | JSI Research & Training Institute | 2022 | Tool | English, French, Portuguese |
| Service Experience Fact Sheet | JSI Research & Training Institute | 2022 | Tool | English, French |
| Service Experience Getting Started Guide | JSI Research & Training Institute | 2022 | Tool | English, French |
| Service Experience Orientation Presentation | JSI Research & Training Institute | 2022 | Tool | English |
