Service Experience Explainer Video
Service experience plays an important role in establishing trust and confidence in the health system and influences the use of services by clients and caregivers. In this video, learn about what service experience means in the context of immunization services, programming, and delivery.
In 2022, JSI, in collaboration with the Global Vaccination Demand Hub, developed and launched an immunization service experience toolkit. For more information, visit jsi.com/service-experience-toolkit and demandhub.org.
This video has closed captions in English, French, and Portuguese.
This video was developed for JSI by Eidolon Films, a video and film production company in Washington, DC, with funding from Gavi, the Vaccine Alliance.
- Service delivery
- Gavi, the Vaccine Alliance
Immunization Service Experience Toolkit
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