Tool
Service Experience Fact Sheet
Immunization service experience (SE) includes the factors within and beyond the interactions between a health worker and an immunization client which influence the delivery and experience of the immunization service. This fact sheet presents 13 key elements which contribute to creating a positive, person-centered immunization service experience.
This resource is part of the Immunization Service Experience Toolkit.
Languages
- English
- French
Publication year
2022
Type
Tool
Categories
- Service delivery
Organisations
- Gavi, the Vaccine Alliance
- JSI Research & Training Institute, Inc.
Tags
- Service experience
Immunization Service Experience Toolkit
The resource is included in the following table:
| Title | Author | Year | Type | Language |
|---|---|---|---|---|
| Service Experience Explainer Video | JSI | 2022 | Tool | English, French, Portuguese |
| Service Experience Discussion Questions | JSI, Gavi, the Vaccine Alliance, Vaccination Demand Hub | 2023 | Tool | English |
| Service Experience Fact Sheet | JSI, Gavi, the Vaccine Alliance, Vaccination Demand Hub | 2022 | Tool | English, French |
| Service Experience Orientation Presentation | JSI, Gavi, the Vaccine Alliance, Vaccination Demand Hub | 2022 | Tool | English |
| Service Experience Getting Started Guide | JSI, Vaccination Demand Hub, Gavi, the Vaccine Alliance | 2022 | Tool | English, French |
