Comparison of Office-Based Versus Outsourced Immunization Recall Services.

OBJECTIVE Given poor use of recall in primary care practices, we compared outsourced versus office-based recall systems. STUDY DESIGN From 2011 to 2013, we enrolled 87 individual Arkansas providers in distinct practices treating their own patients y 68 Group B patients were identified as needing immunizations versus 826 in Group C. The majority of successful contacts were made through mobile phone (41.3%) or text message (32.6%). The total cost per practice per week was significantly lower for Group C versus Group B ($39.50 and $53.00, respectively; P = .004). CONCLUSIONS With limited electronic health record use, an outsourced recall system is more sustainable and less costly than an office-based system.