Tool
RESOURCE CATALOGUE SERVICE QUALITY AND EXPERIENCE LITERATURE AND TOOLS
This document is a resource catalogue compiling literature, tools, and frameworks related to service quality and experience in health services. It serves as a reference for policymakers, program managers, and practitioners aiming to improve the quality of care and client satisfaction. The catalogue lists key resources—such as guidelines, assessment tools, and best practice documents—categorized by topic areas like patient-centered care, measurement approaches, service delivery improvement, and community engagement. Each entry includes a brief description, source, and link for further access, making it a practical starting point for those seeking evidence-based materials to enhance service quality.
Authors
Languages
- English
Publication year
2023
Type
Tool
Categories
- Data
Organisations
- Gavi, the Vaccine Alliance
Tags
- Demand
- EQUIP
- Zero-dose
Demand Hub
The resource is included in the following table:
| Title | Author | Year | Type | Language |
|---|---|---|---|---|
| Service Experience Orientation Presentation | JSI Research & Training Institute, Inc, Gavi, the Vaccine Alliance, Vaccination Demand Hub | 2022 | Tool | English |
| Service Experience Getting Started Guide | JSI Research & Training Institute, Inc, Vaccination Demand Hub, Gavi, the Vaccine Alliance | 2022 | Tool | English, French |
| Nigeria - Messages and Trusted mesengers acceptance_Chizoba Wonodi | Chizoba Wonodi | 2021 | Presentation | English |
| Facteurs comportementaux et sociaux de la vaccination : outils et conseils pratiques pour parvenir à une adoption vaccinale élevée | World Health Organization (WHO), UNICEF | 2022 | Case study | French |
| Human-centred design for tailoring immunization programmes | World Health Organization (WHO) | 2022 | Guidance | English, French, Portuguese, Spanish |
| Behavioural and social drivers of vaccination: tools and practical guidance for achieving high uptake | World Health Organization (WHO) | 2022 | Guidance | Arabic, English, French, Portuguese, Russian, Spanish |
| Quality immunization services: a planning guide | World Health Organization (WHO) | 2022 | Guidance | Arabic, English, Russian, French, Portuguese, Spanish |
| Health worker communication for COVID-19 vaccination - Flow diagram for communicating during COVID-19 vaccination sessions | World Health Organization (WHO) | 2021 | Poster/infographic | English |
| Conducting community engagement for COVID-19 vaccines: Interim guidance | World Health Organization (WHO), UNICEF | 2021 | Guidance | Arabic, Chinese, English, French, Portuguese, Russian, Spanish |
| Acceptance and demand for COVID-19 vaccines: Interim guidance | World Health Organization (WHO), UNICEF | 2021 | Guidance | English |
| Vaccine misinformation management guide: Guidance for addressing a global infodemic and fostering demand for immunization | UNICEF, First Draft, Yale Institute for Global Health (YIGH), The Public Good Projects (PGP) | 2020 | Guidance | Arabic, French, Italian, Spanish, Turkish |
| RDC - Ecouter et Agir les plus vulnerables - Croix Rouge RDC | RDC Red cross | 2021 | Presentation | French |
| DRC - High Volume Vaccination Site Experience | VillageReach | 2022 | Presentation | English |
| India - Assam Mobile Vans and Community Engagement to increase uptake in hard to reach | Anumegha Bhatnagar | 2022 | Presentation | English |
| Bangladesh - Community Radio in Bangladesh | Breakthrough ACTION | 2023 | Presentation | English |
| Cote d'Ivoire - Using rumor management system data to develop adaptive COVID-19 vaccination strategies | Breakthrough ACTION | 2022 | Presentation | English |
| Syria - Bringing the service closer to communities | Syrian Arab Red Crescent | 2022 | Presentation | English |
| Sierra Leone - RCT of last mile vaccine delivery | Maarten Voors | 2022 | Case study | English |
| Cameroon - Community Dialogue and Microplanning - Value Health Africa | Mbianke Livancliff | 2022 | Presentation | English |
| Cote d'Ivoire - Hackathon - Geneva Learning Foundation | Charlotte Mbuh | 2022 | Presentation | English |
| Fiji - Social Listening - UNICEF Pacific | Kshitij Joshi | 2022 | Presentation | English |
| Ghana - Closing Loop Digital Media - UNICEF | Hameed Kashan, Anastasiia Nurzhynska | 2022 | Presentation | English |
| Malawi - SMS to address rumours - Malawi Red Cross | Arnav Kapur, Joseph Mwase | 2022 | Presentation | English |
| Nigeria - Demand creation - Red Cross | Nigerian Red Cross | 2022 | Presentation | English |
| Pakistan - Vaccination Related Restrictions - Faisal Khalil | Muhammad Faisal Khalil | 2022 | Presentation | English |
| Solomon Islands - Transfer knowledge and promoting community actions - Red Cross | Kennedy Waitara | 2022 | Presentation | English |
| Tanzania - Evidence to Action - Chima Onuekwe | Chima E. Onuekwe | 2022 | Presentation | English |
| Viet Nam - Hearing and addressing vaccine related concerns - UNICEF Viet Nam | Giap Nguyen | 2022 | Presentation | English |
| Tanzania - COVID-19 vaccine equity and access for older people | HelpAge International, Joseph Mbasha | 2022 | Presentation | English |
| Operational Framework for Demand Promotion - Integration | UNICEF, World Health Organization (WHO), Gavi, the Vaccine Alliance, Centers for Disease Control and Prevention (CDC), United States Agency for International Development (USAID), Vaccination Demand Hub, International Federation of Red Cross and Red Crescent Societies (IFRC) | 2023 | Guidance | English, French, Portuguese |
| Cadre Opérationnel Pour la Promotion de la Demande - Intégration de la vaccination contre la COVID-19 | UNICEF, World Health Organization (WHO), United States Agency for International Development (USAID), Centers for Disease Control and Prevention (CDC), Gavi, the Vaccine Alliance, Vaccination Demand Hub, International Federation of Red Cross and Red Crescent Societies (IFRC) | 2024 | Guidance | French, English, Portuguese |
| Quadro operacional para promoção da procura - Integração da vacinação contra a COVID-19 | UNICEF, World Health Organization (WHO), Gavi, the Vaccine Alliance, Vaccination Demand Hub, International Federation of Red Cross and Red Crescent Societies (IFRC), United States Agency for International Development (USAID), Centers for Disease Control and Prevention (CDC) | 2024 | Guidance | Portuguese, English, French |
| Understanding the behavioural and social drivers of vaccine uptake WHO position paper – May 2022 | World Health Organization (WHO) | 2022 | Guidance | English, French |
| HPV Vaccination: A Guide for Planning and Designing Demand Promotion Interventions | UNICEF | 2024 | User guide | English |
| Misinformation: A Strategic Approach | Sabin Vaccine Institute, UNICEF | 2020 | Webinar | English |
| GENDER AND IMMUNIZATION DEMAND (FINAL REPORT) | UNICEF, Gavi, the Vaccine Alliance | 2022 | Guidance | English, French, Spanish |
| GENDER AND IMMUNIZATION DEMAND (checklist) | UNICEF, Gavi, the Vaccine Alliance | 2021 | Guidance | English, French, Spanish |
| From coverage to empowerment: Integrating gender in immunization demand. Promising practices from six countries. | UNICEF, Gavi, the Vaccine Alliance | 2022 | Case study | English, French, Spanish |
| Social Listening (Cameroon) | Vaccination Demand Hub | 2023 | Case study | English |
| Renforcement de l'engagement communautaire pour la vaccination de routine et l'enregistrement des naissances | Vaccination Demand Hub | 2023 | Case study | French |
| Plan Mashako, atteindre les "zéro dose" | Vaccination Demand Hub | 2023 | Case study | French |
| DRC Red Cross experience in integrating Covid-19 vaccination into routine immunization | International Federation of Red Cross and Red Crescent Societies (IFRC) | 2022 | Case study | English |
| Application of Human Centered Design and Behavioral and Social Drivers of Vaccination in Ethiopia | Vaccination Demand Hub | 2023 | Case study | English |
| Demand Intensification through Community Engagement (D.I.C.E) | Jayne Kariuki | 2022 | Presentation | English |
| Use of Human-Centered Design (HCD) in Madagascar | Vaccination Demand Hub | 2023 | Case study | English |
| Integration of COVID-19 vaccination, RI, and MNCAH together and with other sectors in Madagascar | Vaccination Demand Hub | 2023 | Case study | English |
| Rapid assessment on caregiver’s perceptions of immunization services | Vaccination Demand Hub | 2023 | Case study | English |
| Integration of immunization and other primary health care services in Nigeria | Vaccination Demand Hub | 2023 | Case study | English |
| Case Study: Somalia. RCCE for COVID-19 Vaccine Demand in Eastern and Southern Africa. | UNICEF | 2023 | Case study | English |
| Tanzania: Working with multiple partners to shift community perception and increase uptake of the COVID-19 vaccine. | UNICEF, Vaccination Demand Hub | 2023 | Case study | English |
Immunization Service Experience
The resource is included in the following table:
IRMMA
The resource is included in the following table:
| Title | Author | Year | Type | Language |
|---|---|---|---|---|
| Early Lessons From Ethiopia in Establishing a Data Triangulation Process to Analyze Immunization Program and Supply Data for Decision Making | Disha Ali, Belayneh Dagnew, Wendy Prosser, Lisa Oot, Natasha Kanagat, Daniel Girma, Amare Bayeh, Adriana Almiñana | 2022 | Journal article | English |
| Linking Health Facilities and Communities Improves Routine Immunization | JSI, Universal Immunization through Improving Family Health Services (UI-FHS) | 2018 | Report | English |
| Immunization Coverage Surveys and Linked Biomarker Serosurveys in Three Regions in Ethiopia | Mark A Travassos, Myron M Levine, Robert Steinglass, Marcela F. Pasetti, Samba O Sow, Jaya Goswami, Inna Ruslanova, Yukun Wu, William C. Blackwelder, Mardi Reymann, Jenny Sequeira, Lisa Oot, Tassew Kassa, Seydou S Diarra, Nigisti Mulholland, James D Campbell, Zenaw Adam, Berhane Beyene, Amha Kebede | 2016 | Journal article | English |
| Crossing Lanes: Forecasting for Zero Dose | JSI Research & Training Institute, Inc | 2022 | Case study | English |
| Rethinking the Routine_ Modernizing Outreach Services to Immunize Zero-Dose Children | JSI Research & Training Institute, Inc | 2022 | Tool | English |
| Knowledge Translation for Zero-Dose Immunization Research | Zero-Dose Learning Hub | 2024 | Tool | English, French |
| Application des connaissances pour la recherche sur la vaccination zéro-dose | Zero-Dose Learning Hub | 2024 | Tool | French, English |
| Decentralized Immunization Monitoring: Lessons Learnt from a Pilot Implementation in Kumbotso LGA, Kano State, Nigeria | Zero-Dose Learning Hub | 2025 | Journal article | English |
| RESOURCE CATALOGUE SERVICE QUALITY AND EXPERIENCE LITERATURE AND TOOLS | Gavi, the Vaccine Alliance | 2023 | Tool | English |
| Operational Guidance: Estimating the Costs of Interventions to Reach Zero-Dose Children | JSI Research & Training Institute, Inc, Gavi, the Vaccine Alliance, Zero-Dose Learning Hub | 2025 | Guidance | English |
| Gavi’s Zero-Dose Learning Hub IRMMA Aligned Interventions: Semiannual Update—Bangladesh (October 2025) | Gavi, the Vaccine Alliance, JSI Research & Training Institute, Inc, The Geneva Learning Foundation, IIHMR, Delhi, Zero-Dose Learning Hub | 2025 | Report | English |
| Gavi’s Zero-Dose Learning Hub IRMMA Aligned Interventions: Semiannual Update—Mali (October 2025) | Gavi, the Vaccine Alliance, JSI Research & Training Institute, Inc, Zero-Dose Learning Hub, The Geneva Learning Foundation, IIHMR, Delhi | 2025 | Report | English |
| Gavi’s Zero-Dose Learning Hub IRMMA Aligned Interventions: Semiannual Update—Uganda (October 2025) | Gavi, the Vaccine Alliance, JSI Research & Training Institute, Inc, The Geneva Learning Foundation, IIHMR, Delhi, Zero-Dose Learning Hub | 2025 | Report | English |
| Gavi’s Zero-Dose Learning Hub IRMMA Aligned Interventions: Semiannual Update—Nigeria (October 2025) | Gavi, the Vaccine Alliance, JSI Research & Training Institute, Inc, Zero-Dose Learning Hub, The Geneva Learning Foundation, IIHMR, Delhi | 2025 | Report | English |
| Assessing the Governance and Political-Economy Landscape for Evidence-Based Zero-Dose Programming and Policies in Bangladesh | Gavi, the Vaccine Alliance, JSI, IIHMR, Delhi, The Geneva Learning Foundation, Zero-Dose Learning Hub | 2025 | Repository | English |
| Assessing the Use of Mapping for Health (M4H) Data for Immunization Program Implementation and Associated Impact on Coverage and Equity in the Democratic Republic of the Congo | HealthEnabled, Gavi, the Vaccine Alliance, Kinshasa School of Public Health | 2023 | Case study | English |
| Reaching for Universal Immunization Coverage: Results and Program Recommendations from Combined Immunization Coverage and Serology Surveys in Three Woredas (districts) of Ethiopia in 2013 and 2016 | JSI Research & Training Institute, Inc, Universal Immunization through Improving Family Health Services (UI-FHS), Ethiopian public health institute, Center for Vaccine Development (CVD) | 2019 | Case study | English |
| Uganda Zero-Dose Learning Agenda | Infectious Diseases Research Collaboration (IDRC), PATH, Makerere University School of Public Health (MakSPH) | 2024 | Repository | English |
| Contribution of Health Information System to Child Immunization Services in Ethiopia: Baseline Study of 33 Woredas | Abebaw Worku, Hibret Alemu, Hiwot Belay, Afrah Mohammedsanni, Wubshet Denboba, Frehiwot Mulugeta, Shemsedin Omer, Biruk Abate, Mesoud Mohammed, Mohammed Ahmed, Yakob Wondarad, Meskerem Abebaw | 2022 | Journal article | English |
| Sustaining Immunization Gains for All Communities in Ethiopia: Final Report of the RED-QI Sustainability Inquiry | JSI Research & Training Institute, Inc, Universal Immunization through Improving Family Health Services (UI-FHS) | 2020 | Repository | English |
| Primary Health Care Unit Reaching Every District (RED) Guidelines | JSI Research & Training Institute, Inc, PATH, Clinton Health Access Initiative (CHAI), World Health Organization (WHO), Ethiopia Ministry of Health | 2021 | Tool | English |
| Implementing Quality Improvement Strategies: A Quick Reference Guide for Woreda & Health Facility Levels | JSI, Universal Immunization through Improving Family Health Services (UI-FHS) | 2020 | Tool | English |
| Bangladesh Zero-Dose Landscape | JSI, The Geneva Learning Foundation, IIHMR, Delhi, Gavi, the Vaccine Alliance, Zero-Dose Learning Hub | 2023 | Repository | English |
| Electronic Immunization Information Systems: A Case Report of Lessons Learned from Implementation in Pakistan | Sullivan E, Masood Tariq, Javeed Wajiha, Katharine Bagshaw, Steve Ollis, Presha Regmi, Gardezi SMA | 2020 | Journal article | English |
| Sustaining Immunization Gains for All Communities: Lessons from Implementation of the RED-QI Approach | JSI | 2020 | Case study | English |
| Key Strategies for Bridging the Equity Gap for Immunization in Ethiopia: Use of Quality Improvement Approaches to Strengthen Immunization Service Delivery and Reach the Hardest-to-Reach Populations | JSI, Universal Immunization through Improving Family Health Services (UI-FHS) | 2021 | Case study | English |
| Updating and Monitoring Your Immunization Microplan: Guidelines to Support Woreda Health Offices and Their Health Facilities to Routinely Update and Monitor Their Microplans | Universal Immunization through Improving Family Health Services (UI-FHS) | 2020 | Tool | English |
| Use a Fishbone Diagram to Find Root Causes and Effective Solutions | Universal Immunization through Improving Family Health Services (UI-FHS), JSI | 2018 | Tool | English |
| Pro-Equity Evidence Map | Gavi, the Vaccine Alliance, JSI, The Geneva Learning Foundation, IIHMR, Delhi, fhi360, Zero-Dose Learning Hub | 2023 | Repository | English |
| Immunization Data Triangulation Tool (IDTT) | JSI | 2020 | Tool | English |
| Improve Data Quality to Make the Most of Important Resources | Universal Immunization through Improving Family Health Services (UI-FHS), JSI | 2018 | Tool | English |
| Key Strategies for Bridging the Equity Gap for Immunization in Ethiopia: Improving Data Use to Achieve More Equitable Service Delivery | JSI, Universal Immunization through Improving Family Health Services (UI-FHS) | 2021 | Case study | English |
| Zero-Dose Learning Platforms - Platform Manager and User Surveys Report | Gavi, the Vaccine Alliance, JSI, IIHMR, Delhi, The Geneva Learning Foundation, Zero-Dose Learning Hub | 2023 | Repository | English |
| Microplanning: A Promising Approach to Identify and Reach Zero-Dose Children in Democratic Republic of Congo (DRC) | Gavi, the Vaccine Alliance, fhi360 | 2023 | Case study | English, French |
| Collaborating with Women’s Groups: A Promising Approach to Identify and Reach Zero-Dose Children in Urban Mali | Gavi, the Vaccine Alliance, fhi360 | 2023 | Case study | English, French |
| Zeroing in on Zero-Dose: Challenges and Opportunities for Improving Equity and Coverage among Zero-Dose and Under-Immunized Children in Four Countries | Gavi, the Vaccine Alliance, JSI, IIHMR, Delhi, The Geneva Learning Foundation, Zero-Dose Learning Hub | 2023 | Presentation | English |
| Uganda Zero-Dose Landscape | Gavi, the Vaccine Alliance, IIHMR, Delhi, JSI, The Geneva Learning Foundation, Zero-Dose Learning Hub | 2023 | Repository | English |
| Gavi’s Zero-Dose Learning Hub IRMMA Aligned Interventions: Semiannual Update (October 2023) | Gavi, the Vaccine Alliance, JSI, The Geneva Learning Foundation, IIHMR, Delhi, Zero-Dose Learning Hub | 2023 | Repository | English |
| Health Systems Strengthening to Reach Zero-Dose Children in Chad | Gavi, the Vaccine Alliance | 2023 | Case study | English |
| Early Learning from Zero-Dose Practitioners in Nigeria and Uganda: Gavi ZDLH Inter-Country Peer Exchange (ZDLH-X2) | The Geneva Learning Foundation, JSI, Gavi, the Vaccine Alliance, IIHMR, Delhi, Zero-Dose Learning Hub | 2023 | Repository | English |
| Early Learning from Zero-Dose Practitioners in Bangladesh and Mali: Gavi ZDLH Inter-Country Peer Exchange (ZDLH-X1) | Gavi, the Vaccine Alliance, JSI, The Geneva Learning Foundation, IIHMR, Delhi, Zero-Dose Learning Hub | 2023 | Repository | English |
| Country Learning Hub for Immunization Equity in Bangladesh: Findings from Rapid Assessment | Gavi, the Vaccine Alliance, icddr,b, redorange communications, Jhpiego | 2023 | Repository | English |
| Mali Zero-Dose Landscape | Gavi, the Vaccine Alliance, JSI, The Geneva Learning Foundation, IIHMR, Delhi, Zero-Dose Learning Hub | 2023 | Repository | English |
| Cameroon Increases Reach to Zero-Dose Children through Microplanning and Communication | Gavi, the Vaccine Alliance, fhi360 | 2023 | Case study | English |
| GIS Mapping: A Promising Approach to Identifying and Reaching Zero-Dose Children in Zambia | Gavi, the Vaccine Alliance, fhi360 | 2023 | Case study | English |
| Introduction of Typhoid Conjugate Vaccine (TCV) in Nepal: Role of the Vaccination Campaign in Identifying and Reaching Zero-Dose Children | Gavi, the Vaccine Alliance, JSI, The Geneva Learning Foundation, IIHMR, Delhi, Zero-Dose Learning Hub | 2023 | Case study | English |
| Report on a Rapid Assessment of the Zero-Dose Situation in Uganda | Infectious Diseases Research Collaboration (IDRC), Makerere University School of Public Health (MakSPH), PATH | 2024 | Repository | English |
| Prevalence of and Factors Associated with Zero-dose and Under-immunized Children in Selected Areas of Bangladesh: Findings from Lot Quality Assurance Sampling Survey | Hemel Das, Zerin Jannat, Kaniz Fatema, Jannat-E-Tajreen Momo, Md. Wazed Ali, Nurul Alam, Mahbub E. Elahi Khan Chowdhury, Christopher J. Morgan, Elizabeth Oliveras, Gustavo Caetano Correa, Heidi W. Reynolds, Md. Jasim Uddin, Tasnuva Wahed | 2024 | Journal article | English |
| Sub-National Budget Analysis Focusing on Immunization Under the Nigeria Zero-Dose Learning Hub Consortium in Nigeria | Gavi, the Vaccine Alliance, Africa Health Budget Network (AHBN), AFENET, Zero-Dose Learning Hub | 2024 | Repository | English |
| Closing The Immunization Gap: Enhancing Routine Immunization in Nigeria by Reaching Zero-Dose and Under-Immunized Children in Marginalized Communities: Report of a Rapid Assessment | Gavi, the Vaccine Alliance, Africa Health Budget Network (AHBN), African Field Epidemiology Network (AFENET), Zero-Dose Learning Hub | 2024 | Repository | English |
