Tool
RESOURCE CATALOGUE SERVICE QUALITY AND EXPERIENCE LITERATURE AND TOOLS
This document is a resource catalogue compiling literature, tools, and frameworks related to service quality and experience in health services. It serves as a reference for policymakers, program managers, and practitioners aiming to improve the quality of care and client satisfaction. The catalogue lists key resources—such as guidelines, assessment tools, and best practice documents—categorized by topic areas like patient-centered care, measurement approaches, service delivery improvement, and community engagement. Each entry includes a brief description, source, and link for further access, making it a practical starting point for those seeking evidence-based materials to enhance service quality.
Authors
Languages
- English
Publication year
2023
Type
Categories
Organisations
Demand Hub
The resource is included in the following table:
Immunization Service Experience
The resource is included in the following table:
IRMMA
The resource is included in the following table:
| Title | Author | Year | Type | Language |
|---|---|---|---|---|
| About the Zero-Dose Learning Hub | Gavi, the Vaccine Alliance, IIHMR, Delhi, JSI, The Geneva Learning Foundation, Zero-Dose Learning Hub | 2025 | Repository | English |
| Application des connaissances pour la recherche sur la vaccination zéro-dose | Zero-Dose Learning Hub | 2024 | Tool | French, English |
| Assessing the Governance and Political-Economy Landscape for Evidence-Based Zero-Dose Programming and Policies in Bangladesh | Gavi, the Vaccine Alliance, JSI, IIHMR, Delhi, The Geneva Learning Foundation, Zero-Dose Learning Hub | 2025 | Repository | English |
| Assessing the Use of Mapping for Health (M4H) Data for Immunization Program Implementation and Associated Impact on Coverage and Equity in the Democratic Republic of the Congo | HealthEnabled, Gavi, the Vaccine Alliance, Kinshasa School of Public Health | 2023 | Case study | English |
| Assessment of the Political Economy Context Surrounding Evidence Use for Zero-Dose Programming and Policies in Nigeria | JSI, The Geneva Learning Foundation, Gavi, the Vaccine Alliance, IIHMR, Delhi, Zero-Dose Learning Hub | 2024 | Repository | English |
| Bangladesh Zero-Dose Landscape | JSI, The Geneva Learning Foundation, IIHMR, Delhi, Gavi, the Vaccine Alliance, Zero-Dose Learning Hub | 2023 | Repository | English |
| Burden of Zero-Dose Children in Pastoralist, Hard-to-Reach and Underserved Communities: A Case Study of Mubende District, Uganda | Infectious Diseases Research Collaboration (IDRC), PATH, Makerere University School of Public Health (MakSPH) | 2024 | Repository | English |
| Cameroon Increases Reach to Zero-Dose Children through Microplanning and Communication | Gavi, the Vaccine Alliance, fhi360 | 2023 | Case study | English |
| Cartographie SIG : Une Approche Prometteuse Pour Identifier et Atteindre des Enfants Zéro Dose en Zambie | Gavi, the Vaccine Alliance, fhi360 | 2023 | Case study | French |
| Closing The Immunization Gap: Enhancing Routine Immunization in Nigeria by Reaching Zero-Dose and Under-Immunized Children in Marginalized Communities: Report of a Rapid Assessment | Gavi, the Vaccine Alliance, Africa Health Budget Network (AHBN), African Field Epidemiology Network (AFENET), Zero-Dose Learning Hub | 2024 | Repository | English |
| Collaborating with Women’s Groups: A Promising Approach to Identify and Reach Zero-Dose Children in Urban Mali | Gavi, the Vaccine Alliance, fhi360 | 2023 | Case study | English, French |
| Collaboration Avec des Groupes de Femmes : Une Approche Prometteuse pour Identifier et Atteindre les Enfants Zéro Dose dans les Zones Urbaines du Mali | Gavi, the Vaccine Alliance, fhi360 | 2023 | Case study | French, English |
| Contribution of Health Information System to Child Immunization Services in Ethiopia: Baseline Study of 33 Woredas | Abebaw Worku, Hibret Alemu, Hiwot Belay, Afrah Mohammedsanni, Wubshet Denboba, Frehiwot Mulugeta, Shemsedin Omer, Biruk Abate, Mesoud Mohammed, Mohammed Ahmed, Yakob Wondarad, Meskerem Abebaw | 2022 | Journal article | English |
| Country Learning Hub for Immunization Equity in Bangladesh: Findings from Rapid Assessment | Gavi, the Vaccine Alliance, icddr,b, redorange communications, Jhpiego | 2023 | Repository | English |
| Crossing Lanes: Forecasting for Zero Dose | JSI | 2022 | Case study | English |
| Decentralized Immunization Monitoring: Lessons Learnt from a Pilot Implementation in Kumbotso LGA, Kano State, Nigeria | Zero-Dose Learning Hub | 2025 | Journal article | English |
| Early Learning from Zero-Dose Practitioners in Bangladesh and Mali: Gavi ZDLH Inter-Country Peer Exchange (ZDLH-X1) | Gavi, the Vaccine Alliance, JSI, The Geneva Learning Foundation, IIHMR, Delhi, Zero-Dose Learning Hub | 2023 | Repository | English |
| Early Learning from Zero-Dose Practitioners in Nigeria and Uganda: Gavi ZDLH Inter-Country Peer Exchange (ZDLH-X2) | The Geneva Learning Foundation, JSI, Gavi, the Vaccine Alliance, IIHMR, Delhi, Zero-Dose Learning Hub | 2023 | Repository | English |
| Early Lessons From Ethiopia in Establishing a Data Triangulation Process to Analyze Immunization Program and Supply Data for Decision Making | Disha Ali, Belayneh Dagnew, Wendy Prosser, Lisa Oot, Natasha Kanagat, Daniel Girma, Amare Bayeh, Adriana Almiñana | 2022 | Journal article | English |
| Electronic Immunization Information Systems: A Case Report of Lessons Learned from Implementation in Pakistan | Sullivan E, Masood Tariq, Javeed Wajiha, Katharine Bagshaw, Steve Ollis, Presha Regmi, Gardezi SMA | 2020 | Journal article | English |
| Elevating Immunization Demand: Harnessing Social Networks and Reminders | National Urban Health Mission, Haryana | 2024 | Case study | English |
| Evaluation Rapide Situation des Enfants Zéro-Dose et Sous-Vaccinés au Mali | PEV Mali, Gavi, the Vaccine Alliance, GaneshAID, Centre pour les Vaccins en Développement Mali (CVD-Mali), USTTB, Zero-Dose Learning Hub, Centre d'Apprentissage pour l'Equité en Vaccination - Mali (CAPEV) | 2024 | Repository | French |
| Exploring the Landscape of Routine Immunization in Nigeria: A Scoping Review of Barriers and Facilitators | Yahaya Mohammed, Heidi W. Reynolds, Hyelshilni Waziri, Adam Attahiru, Ahmed Olowo-okere, Moreen Kamateeka, Ndadilnasiya Endie Waziri, Aminu Magashi Garba, Gustavo C. Corrêa, Rufai Garba, Nancy Vollmer, Patrick Mboya Nguku | 2024 | Journal article | English |
| From Research to Action: Measuring Knowledge Translation Efforts | Gavi, the Vaccine Alliance, JSI, The Geneva Learning Foundation, IIHMR, Delhi, Zero-Dose Learning Hub | 2025 | Repository | English |
| Gavi's Zero-Dose Learning Week | Gavi, the Vaccine Alliance, JSI, Zero-Dose Learning Hub, IIHMR, Delhi, The Geneva Learning Foundation | 2024 | Repository | English |
| Gavi’s Zero-Dose Learning Hub IRMMA Aligned Interventions: Semiannual Update (May 2024) | Gavi, the Vaccine Alliance, JSI, The Geneva Learning Foundation, IIHMR, Delhi, Zero-Dose Learning Hub | 2024 | Repository | English |
| Gavi’s Zero-Dose Learning Hub IRMMA Aligned Interventions: Semiannual Update (October 2023) | Gavi, the Vaccine Alliance, JSI, The Geneva Learning Foundation, IIHMR, Delhi, Zero-Dose Learning Hub | 2023 | Repository | English |
| Gavi’s Zero-Dose Learning Hub IRMMA Aligned Interventions: Semiannual Update—Bangladesh (April 2025) | JSI, The Geneva Learning Foundation, IIHMR, Delhi, Gavi, the Vaccine Alliance, Zero-Dose Learning Hub | 2025 | Repository | English |
| Gavi’s Zero-Dose Learning Hub IRMMA Aligned Interventions: Semiannual Update—Bangladesh (May 2024) | IIHMR, Delhi, The Geneva Learning Foundation, JSI, Gavi, the Vaccine Alliance, Zero-Dose Learning Hub | 2024 | Repository | English |
| Gavi’s Zero-Dose Learning Hub IRMMA Aligned Interventions: Semiannual Update—Bangladesh (October 2025) | Gavi, the Vaccine Alliance, JSI, The Geneva Learning Foundation, IIHMR, Delhi, Zero-Dose Learning Hub | 2025 | Report | English |
| Gavi’s Zero-Dose Learning Hub IRMMA Aligned Interventions: Semiannual Update—Mali (April 2025) | JSI, The Geneva Learning Foundation, Gavi, the Vaccine Alliance, IIHMR, Delhi, Zero-Dose Learning Hub | 2025 | Repository | English |
| Gavi’s Zero-Dose Learning Hub IRMMA Aligned Interventions: Semiannual Update—Mali (May 2024) | Gavi, the Vaccine Alliance, JSI, IIHMR, Delhi, The Geneva Learning Foundation, Zero-Dose Learning Hub | 2024 | Repository | English |
| Gavi’s Zero-Dose Learning Hub IRMMA Aligned Interventions: Semiannual Update—Mali (October 2024) | JSI, The Geneva Learning Foundation, IIHMR, Delhi, Gavi, the Vaccine Alliance, Zero-Dose Learning Hub | 2024 | Repository | English |
| Gavi’s Zero-Dose Learning Hub IRMMA Aligned Interventions: Semiannual Update—Mali (October 2025) | Gavi, the Vaccine Alliance, JSI, Zero-Dose Learning Hub, The Geneva Learning Foundation, IIHMR, Delhi | 2025 | Report | English |
| Gavi’s Zero-Dose Learning Hub IRMMA Aligned Interventions: Semiannual Update—Nigeria (April 2025) | Gavi, the Vaccine Alliance, JSI, IIHMR, Delhi, The Geneva Learning Foundation, Zero-Dose Learning Hub | 2025 | Repository | English |
| Gavi’s Zero-Dose Learning Hub IRMMA Aligned Interventions: Semiannual Update—Nigeria (May 2024) | Gavi, the Vaccine Alliance, JSI, The Geneva Learning Foundation, IIHMR, Delhi, Zero-Dose Learning Hub | 2024 | Repository | English |
| Gavi’s Zero-Dose Learning Hub IRMMA Aligned Interventions: Semiannual Update—Nigeria (October 2024) | JSI, Gavi, the Vaccine Alliance, The Geneva Learning Foundation, IIHMR, Delhi, Zero-Dose Learning Hub | 2024 | Repository | English |
| Gavi’s Zero-Dose Learning Hub IRMMA Aligned Interventions: Semiannual Update—Nigeria (October 2025) | Gavi, the Vaccine Alliance, JSI, Zero-Dose Learning Hub, The Geneva Learning Foundation, IIHMR, Delhi | 2025 | Report | English |
| Gavi’s Zero-Dose Learning Hub IRMMA Aligned Interventions: Semiannual Update—Uganda (April 2025) | JSI, The Geneva Learning Foundation, IIHMR, Delhi, Gavi, the Vaccine Alliance, Zero-Dose Learning Hub | 2025 | Repository | English |
| Gavi’s Zero-Dose Learning Hub IRMMA Aligned Interventions: Semiannual Update—Uganda (May 2024) | Gavi, the Vaccine Alliance, JSI, IIHMR, Delhi, The Geneva Learning Foundation, Zero-Dose Learning Hub | 2024 | Repository | English |
| Gavi’s Zero-Dose Learning Hub IRMMA Aligned Interventions: Semiannual Update—Uganda (October 2025) | Gavi, the Vaccine Alliance, JSI, The Geneva Learning Foundation, IIHMR, Delhi, Zero-Dose Learning Hub | 2025 | Report | English |
| GIS Mapping: A Promising Approach to Identifying and Reaching Zero-Dose Children in Zambia | Gavi, the Vaccine Alliance, fhi360 | 2023 | Case study | English |
| Health Systems Strengthening to Reach Zero-Dose Children in Chad | Gavi, the Vaccine Alliance | 2023 | Case study | English |
| Identification des enfants zéro dose et sous-vaccinés au Mali en 2023 | Gavi, the Vaccine Alliance, GaneshAID, Centre pour les Vaccins en Développement Mali (CVD-Mali), USTTB, Zero-Dose Learning Hub, PEV Mali | 2024 | Repository | French |
| Identifying the Zero-dose and Under-immunized Children in Bangladesh: Approaches and Experiences | Mohammed Nizzam Uddin, Md. Wazed Ali, Nurul Alam, Zerin Jannat, Mahbub E. Elahi Khan Chowdhury, Bidhan Krishna Sarker, Hemel Das | 2024 | Journal article | English |
| Identifying the Zero-Dose Child: Insights from the UNICEF-Supported House-to-House Registration of Children by Village Health Teams in Uganda | Infectious Diseases Research Collaboration (IDRC), PATH, Makerere University School of Public Health (MakSPH) | 2025 | Repository | English |
| Immunization Coverage Surveys and Linked Biomarker Serosurveys in Three Regions in Ethiopia | Mark A Travassos, Myron M Levine, Robert Steinglass, Marcela F. Pasetti, Samba O Sow, Jaya Goswami, Inna Ruslanova, Yukun Wu, William C. Blackwelder, Mardi Reymann, Jenny Sequeira, Lisa Oot, Tassew Kassa, Seydou S Diarra, Nigisti Mulholland, James D Campbell, Zenaw Adam, Berhane Beyene, Amha Kebede | 2016 | Journal article | English |
| Immunization Data Triangulation Tool (IDTT) | JSI | 2020 | Tool | English |
| Implementing Quality Improvement Strategies: A Quick Reference Guide for Woreda & Health Facility Levels | JSI, Universal Immunization through Improving Family Health Services (UI-FHS) | 2020 | Tool | English |
| Improve Data Quality to Make the Most of Important Resources | Universal Immunization through Improving Family Health Services (UI-FHS), JSI | 2018 | Tool | English |
