Tool
RESOURCE CATALOGUE SERVICE QUALITY AND EXPERIENCE LITERATURE AND TOOLS
This document is a resource catalogue compiling literature, tools, and frameworks related to service quality and experience in health services. It serves as a reference for policymakers, program managers, and practitioners aiming to improve the quality of care and client satisfaction. The catalogue lists key resources—such as guidelines, assessment tools, and best practice documents—categorized by topic areas like patient-centered care, measurement approaches, service delivery improvement, and community engagement. Each entry includes a brief description, source, and link for further access, making it a practical starting point for those seeking evidence-based materials to enhance service quality.
Authors
Languages
- English
Publication year
2023
Type
Tool
Categories
- Data
Organisations
- Gavi, the Vaccine Alliance
Tags
- Demand
- EQUIP
- Zero-dose
Demand Hub
| Title | Author | Year | Type | Language |
|---|---|---|---|---|
| Application of Human Centered Design and Behavioral and Social Drivers of Vaccination in Ethiopia | Vaccination Demand Hub | 2023 | Case study | English |
| Behavioral Insights for Vaccination | Saad B. Omer | 2025 | Case study | English |
| Building on what works: Message testing with UNICEF Philippines | UNICEF, META, Yale Institute for Global Health (YIGH), The Public Good Projects (PGP) | 2022 | Case study | English |
| Case Study: Somalia. RCCE for COVID-19 Vaccine Demand in Eastern and Southern Africa. | UNICEF | 2023 | Case study | English |
| Demand Intensification through Community Engagement (D.I.C.E) | Jayne Kariuki | 2022 | Presentation | English |
| DRC Red Cross experience in integrating Covid-19 vaccination into routine immunization | International Federation of Red Cross and Red Crescent Societies (IFRC) | 2022 | Case study | English |
| ENGAJAMENTO COMUNITÁRIO NA PROMOÇÃO DA VACINAÇÃO CONTRA A COVID-19 | UNICEF | 2023 | Case study | Portuguese |
| Facteurs comportementaux et sociaux de la vaccination : outils et conseils pratiques pour parvenir à une adoption vaccinale élevée | World Health Organization (WHO), UNICEF | 2022 | Case study | French |
| From coverage to empowerment: Integrating gender in immunization demand. Promising practices from six countries. | UNICEF, Gavi, the Vaccine Alliance | 2022 | Case study | English, French, Spanish |
| From insights to impact: Building confidence in routine childhood vaccines in Argentina | UNICEF, META, Yale Institute for Global Health (YIGH), The Public Good Projects (PGP) | 2023 | Case study | English |
| From insights to impact: Building confidence in routine childhood vaccines in India | UNICEF, META, Yale Institute for Global Health (YIGH), The Public Good Projects (PGP) | 2022 | Case study | English |
| From Insights to Impact: Building confidence in routine childhood vaccines in Indonesia | Vaccination Demand Observatory, UNICEF, Yale Institute for Global Health (YIGH), The Public Good Projects (PGP) | 2024 | Case study | English |
| Integration of COVID-19 vaccination, RI, and MNCAH together and with other sectors in Madagascar | Vaccination Demand Hub | 2023 | Case study | English |
| Integration of immunization and other primary health care services in Nigeria | Vaccination Demand Hub | 2023 | Case study | English |
| Plan Mashako, atteindre les "zéro dose" | Vaccination Demand Hub | 2023 | Case study | French |
| Rapid assessment on caregiver’s perceptions of immunization services | Vaccination Demand Hub | 2023 | Case study | English |
| Renforcement de l'engagement communautaire pour la vaccination de routine et l'enregistrement des naissances | Vaccination Demand Hub | 2023 | Case study | French |
| Sierra Leone - RCT of last mile vaccine delivery | Maarten Voors | 2022 | Case study | English |
| Social Listening (Cameroon) | Vaccination Demand Hub | 2023 | Case study | English |
| Tanzania: Working with multiple partners to shift community perception and increase uptake of the COVID-19 vaccine. | UNICEF, Vaccination Demand Hub | 2023 | Case study | English |
| Use of Human-Centered Design (HCD) in Madagascar | Vaccination Demand Hub | 2023 | Case study | English |
| Using Social Media to Reach the Elderly in the Philippines | Lulu C. Bravo | 2022 | Case study | English |
| Acceptance and demand for COVID-19 vaccines: Interim guidance | World Health Organization (WHO), UNICEF | 2021 | Guidance | English |
| Cadre Opérationnel Pour la Promotion de la Demande - Intégration de la vaccination contre la COVID-19 | UNICEF, World Health Organization (WHO), United States Agency for International Development (USAID), Centers for Disease Control and Prevention (CDC), Gavi, the Vaccine Alliance, Vaccination Demand Hub, International Federation of Red Cross and Red Crescent Societies (IFRC) | 2024 | Guidance | French, English, Portuguese |
| COMMENT ÉLABORER UN RAPPORT SUR LES CONNAISSANCES INFODÉMIQUES EN SIX ÉTAPES | UNICEF, World Health Organization (WHO) | 2023 | Guidance | French, Spanish |
| Communicating on COVID-19 vaccines in a Changing Environment | Vaccination Demand Hub | 2023 | Guidance | English |
| Conducting community engagement for COVID-19 vaccines: Interim guidance | World Health Organization (WHO), UNICEF | 2021 | Guidance | Arabic, Chinese, English, French, Portuguese, Russian, Spanish |
| Designing Evaluations for Behavioral Interventions to Increase Immunization | Vaccination Demand Hub | 2023 | Guidance | English |
| Elaboración de un informe de percepciones infodémicas en seis pasos | UNICEF, World Health Organization (WHO) | 2023 | Guidance | Spanish, French |
| GENDER AND IMMUNIZATION DEMAND (FINAL REPORT) | UNICEF, Gavi, the Vaccine Alliance | 2022 | Guidance | English, French, Spanish |
| GENDER AND IMMUNIZATION DEMAND (checklist) | UNICEF, Gavi, the Vaccine Alliance | 2021 | Guidance | English, French, Spanish |
| Operational Framework for Demand Promotion - Integration | UNICEF, World Health Organization (WHO), Gavi, the Vaccine Alliance, Centers for Disease Control and Prevention (CDC), United States Agency for International Development (USAID), Vaccination Demand Hub, International Federation of Red Cross and Red Crescent Societies (IFRC) | 2023 | Guidance | English, French, Portuguese |
| Quadro operacional para promoção da procura - Integração da vacinação contra a COVID-19 | UNICEF, World Health Organization (WHO), Gavi, the Vaccine Alliance, Vaccination Demand Hub, International Federation of Red Cross and Red Crescent Societies (IFRC), United States Agency for International Development (USAID), Centers for Disease Control and Prevention (CDC) | 2024 | Guidance | Portuguese, English, French |
| Strengthening Immunization Service Experience. Global, Regional and Country Insight Gathering | JSI Research & Training Institute, Inc | 2020 | Guidance | English |
| VACCINE MESSAGING GUIDE: Evidence-based guidance for fostering demand for immunization through social and behavior change communications | UNICEF, META, Yale Institute for Global Health (YIGH), The Public Good Projects (PGP) | 2022 | Guidance | English |
| Bangladesh - Community Radio in Bangladesh | Breakthrough ACTION | 2023 | Presentation | English |
| Cameroon - Community Dialogue and Microplanning - Value Health Africa | Mbianke Livancliff | 2022 | Presentation | English |
| Cote d'Ivoire - Hackathon - Geneva Learning Foundation | Charlotte Mbuh | 2022 | Presentation | English |
| Cote d'Ivoire - Using rumor management system data to develop adaptive COVID-19 vaccination strategies | Breakthrough ACTION | 2022 | Presentation | English |
| DRC - High Volume Vaccination Site Experience | VillageReach | 2022 | Presentation | English |
| Vaccination Demand Hub Technical Clinic: Behaviorally Informed Interventions for Vaccination Uptake | Vaccination Demand Hub | 2025 | Presentation | English |
| Fiji - Social Listening - UNICEF Pacific | Kshitij Joshi | 2022 | Presentation | English |
| Ghana - Closing Loop Digital Media - UNICEF | Hameed Kashan, Anastasiia Nurzhynska | 2022 | Presentation | English |
| India - Assam Mobile Vans and Community Engagement to increase uptake in hard to reach | Anumegha Bhatnagar | 2022 | Presentation | English |
| Behavioral Insights for Vaccination | UTSouthwestern | 2025 | Presentation | English |
| Vaccination Demand Hub Meeting Report - April 2024 | Vaccination Demand Hub | 2024 | Presentation | English |
| Malawi - SMS to address rumours - Malawi Red Cross | Arnav Kapur, Joseph Mwase | 2022 | Presentation | English |
| Nigeria - Demand creation - Red Cross | Nigerian Red Cross | 2022 | Presentation | English |
| Nigeria - Messages and Trusted mesengers acceptance_Chizoba Wonodi | Chizoba Wonodi | 2021 | Presentation | English |
| Pakistan - Vaccination Related Restrictions - Faisal Khalil | Muhammad Faisal Khalil | 2022 | Presentation | English |
Immunization Service Experience
IRMMA
| Title | Author | Year | Type | Language |
|---|---|---|---|---|
| Assessing the Governance and Political-Economy Landscape for Evidence-Based Zero-Dose Programming and Policies in Bangladesh | Gavi, the Vaccine Alliance, JSI, IIHMR, Delhi, The Geneva Learning Foundation, Zero-Dose Learning Hub | 2025 | Repository | English |
| Operational Guidance: Estimating the Costs of Interventions to Reach Zero-Dose Children | JSI Research & Training Institute, Inc, Gavi, the Vaccine Alliance, Zero-Dose Learning Hub | 2025 | Guidance | English |
| Reaching for Universal Immunization Coverage: Results and Program Recommendations from Combined Immunization Coverage and Serology Surveys in Three Woredas (districts) of Ethiopia in 2013 and 2016 | JSI Research & Training Institute, Inc, Universal Immunization through Improving Family Health Services (UI-FHS), Ethiopian public health institute, Center for Vaccine Development (CVD) | 2019 | Case study | English |
| Uganda Zero-Dose Learning Agenda | Infectious Diseases Research Collaboration (IDRC), PATH, Makerere University School of Public Health (MakSPH) | 2024 | Repository | English |
| Gavi’s Zero-Dose Learning Hub IRMMA Aligned Interventions: Semiannual Update—Bangladesh (October 2025) | Gavi, the Vaccine Alliance, JSI Research & Training Institute, Inc, The Geneva Learning Foundation, IIHMR, Delhi, Zero-Dose Learning Hub | 2025 | Report | English |
| Gavi’s Zero-Dose Learning Hub IRMMA Aligned Interventions: Semiannual Update—Mali (October 2025) | Gavi, the Vaccine Alliance, JSI Research & Training Institute, Inc, Zero-Dose Learning Hub, The Geneva Learning Foundation, IIHMR, Delhi | 2025 | Report | English |
| Early Lessons From Ethiopia in Establishing a Data Triangulation Process to Analyze Immunization Program and Supply Data for Decision Making | Disha Ali, Belayneh Dagnew, Wendy Prosser, Lisa Oot, Natasha Kanagat, Daniel Girma, Amare Bayeh, Adriana Almiñana | 2022 | Journal article | English |
| Immunization Coverage Surveys and Linked Biomarker Serosurveys in Three Regions in Ethiopia | Mark A Travassos, Myron M Levine, Robert Steinglass, Marcela F. Pasetti, Samba O Sow, Jaya Goswami, Inna Ruslanova, Yukun Wu, William C. Blackwelder, Mardi Reymann, Jenny Sequeira, Lisa Oot, Tassew Kassa, Seydou S Diarra, Nigisti Mulholland, James D Campbell, Zenaw Adam, Berhane Beyene, Amha Kebede | 2016 | Journal article | English |
| Gavi’s Zero-Dose Learning Hub IRMMA Aligned Interventions: Semiannual Update—Nigeria (October 2025) | Gavi, the Vaccine Alliance, JSI Research & Training Institute, Inc, Zero-Dose Learning Hub, The Geneva Learning Foundation, IIHMR, Delhi | 2025 | Report | English |
| Contribution of Health Information System to Child Immunization Services in Ethiopia: Baseline Study of 33 Woredas | Abebaw Worku, Hibret Alemu, Hiwot Belay, Afrah Mohammedsanni, Wubshet Denboba, Frehiwot Mulugeta, Shemsedin Omer, Biruk Abate, Mesoud Mohammed, Mohammed Ahmed, Yakob Wondarad, Meskerem Abebaw | 2022 | Journal article | English |
| Sustaining Immunization Gains for All Communities in Ethiopia: Final Report of the RED-QI Sustainability Inquiry | JSI Research & Training Institute, Inc, Universal Immunization through Improving Family Health Services (UI-FHS) | 2020 | Repository | English |
| Primary Health Care Unit Reaching Every District (RED) Guidelines | JSI Research & Training Institute, Inc, PATH, Clinton Health Access Initiative (CHAI), World Health Organization (WHO), Ethiopia Ministry of Health | 2021 | Tool | English |
| Implementing Quality Improvement Strategies: A Quick Reference Guide for Woreda & Health Facility Levels | JSI, Universal Immunization through Improving Family Health Services (UI-FHS) | 2020 | Tool | English |
| Bangladesh Zero-Dose Landscape | JSI, The Geneva Learning Foundation, IIHMR, Delhi, Gavi, the Vaccine Alliance, Zero-Dose Learning Hub | 2023 | Repository | English |
| Electronic Immunization Information Systems: A Case Report of Lessons Learned from Implementation in Pakistan | Sullivan E, Masood Tariq, Javeed Wajiha, Katharine Bagshaw, Steve Ollis, Presha Regmi, Gardezi SMA | 2020 | Journal article | English |
| Sustaining Immunization Gains for All Communities: Lessons from Implementation of the RED-QI Approach | JSI, Universal Immunization through Improving Family Health Services (UI-FHS) | 2020 | Case study | English |
| Key Strategies for Bridging the Equity Gap for Immunization in Ethiopia: Use of Quality Improvement Approaches to Strengthen Immunization Service Delivery and Reach the Hardest-to-Reach Populations | JSI, Universal Immunization through Improving Family Health Services (UI-FHS) | 2021 | Case study | English |
| Linking Health Facilities and Communities Improves Routine Immunization | JSI | 2018 | Report | English |
| Rethinking the Routine_ Modernizing Outreach Services to Immunize Zero-Dose Children | JSI Research & Training Institute, Inc | 2022 | Tool | English |
| Updating and Monitoring Your Immunization Microplan: Guidelines to Support Woreda Health Offices and Their Health Facilities to Routinely Update and Monitor Their Microplans | Universal Immunization through Improving Family Health Services (UI-FHS) | 2020 | Tool | English |
| Use a Fishbone Diagram to Find Root Causes and Effective Solutions | Universal Immunization through Improving Family Health Services (UI-FHS), JSI | 2018 | Tool | English |
| RESOURCE CATALOGUE SERVICE QUALITY AND EXPERIENCE LITERATURE AND TOOLS | Gavi, the Vaccine Alliance | 2023 | Tool | English |
| Pro-Equity Evidence Map | Gavi, the Vaccine Alliance, JSI, The Geneva Learning Foundation, IIHMR, Delhi, fhi360, Zero-Dose Learning Hub | 2023 | Repository | English |
| Primary Health Care Unit Health Post Level Guidelines to Implement the Reaching Every District (RED) Strategy | JSI Research & Training Institute, Inc, Clinton Health Access Initiative (CHAI), PATH, World Health Organization (WHO), Ethiopia Ministry of Health | 2021 | Tool | English |
| Crossing Lanes: Forecasting for Zero Dose | JSI Research & Training Institute, Inc | 2022 | Case study | English |
| Immunization Data Triangulation Tool (IDTT) | JSI | 2020 | Tool | English |
| Improve Data Quality to Make the Most of Important Resources | Universal Immunization through Improving Family Health Services (UI-FHS), JSI | 2018 | Tool | English |
| Key Strategies for Bridging the Equity Gap for Immunization in Ethiopia: Improving Data Use to Achieve More Equitable Service Delivery | JSI, Universal Immunization through Improving Family Health Services (UI-FHS) | 2021 | Case study | English |
| Zero-Dose Learning Platforms - Platform Manager and User Surveys Report | Gavi, the Vaccine Alliance, JSI, IIHMR, Delhi, The Geneva Learning Foundation, Zero-Dose Learning Hub | 2023 | Repository | English |
| Microplanning: A Promising Approach to Identify and Reach Zero-Dose Children in Democratic Republic of Congo (DRC) | Gavi, the Vaccine Alliance, fhi360 | 2023 | Case study | English, French |
| Collaborating with Women’s Groups: A Promising Approach to Identify and Reach Zero-Dose Children in Urban Mali | Gavi, the Vaccine Alliance, fhi360 | 2023 | Case study | English, French |
| Zeroing in on Zero-Dose: Challenges and Opportunities for Improving Equity and Coverage among Zero-Dose and Under-Immunized Children in Four Countries | Gavi, the Vaccine Alliance, JSI, IIHMR, Delhi, The Geneva Learning Foundation, Zero-Dose Learning Hub | 2023 | Presentation | English |
| Uganda Zero-Dose Landscape | Gavi, the Vaccine Alliance, IIHMR, Delhi, JSI, The Geneva Learning Foundation, Zero-Dose Learning Hub | 2023 | Repository | English |
| Gavi’s Zero-Dose Learning Hub IRMMA Aligned Interventions: Semiannual Update (October 2023) | Gavi, the Vaccine Alliance, JSI, The Geneva Learning Foundation, IIHMR, Delhi, Zero-Dose Learning Hub | 2023 | Repository | English |
| Health Systems Strengthening to Reach Zero-Dose Children in Chad | Gavi, the Vaccine Alliance | 2023 | Case study | English |
| Early Learning from Zero-Dose Practitioners in Nigeria and Uganda: Gavi ZDLH Inter-Country Peer Exchange (ZDLH-X2) | The Geneva Learning Foundation, JSI, Gavi, the Vaccine Alliance, IIHMR, Delhi, Zero-Dose Learning Hub | 2023 | Repository | English |
| Early Learning from Zero-Dose Practitioners in Bangladesh and Mali: Gavi ZDLH Inter-Country Peer Exchange (ZDLH-X1) | Gavi, the Vaccine Alliance, JSI, The Geneva Learning Foundation, IIHMR, Delhi, Zero-Dose Learning Hub | 2023 | Repository | English |
| Country Learning Hub for Immunization Equity in Bangladesh: Findings from Rapid Assessment | Gavi, the Vaccine Alliance, icddr,b, redorange communications, Jhpiego | 2023 | Repository | English |
| Mali Zero-Dose Landscape | Gavi, the Vaccine Alliance, JSI, The Geneva Learning Foundation, IIHMR, Delhi, Zero-Dose Learning Hub | 2023 | Repository | English |
| Cameroon Increases Reach to Zero-Dose Children through Microplanning and Communication | Gavi, the Vaccine Alliance, fhi360 | 2023 | Case study | English |
| GIS Mapping: A Promising Approach to Identifying and Reaching Zero-Dose Children in Zambia | Gavi, the Vaccine Alliance, fhi360 | 2023 | Case study | English |
| Introduction of Typhoid Conjugate Vaccine (TCV) in Nepal: Role of the Vaccination Campaign in Identifying and Reaching Zero-Dose Children | Gavi, the Vaccine Alliance, JSI, The Geneva Learning Foundation, IIHMR, Delhi, Zero-Dose Learning Hub | 2023 | Case study | English |
| Report on a Rapid Assessment of the Zero-Dose Situation in Uganda | Infectious Diseases Research Collaboration (IDRC), Makerere University School of Public Health (MakSPH), PATH | 2024 | Repository | English |
| Knowledge Translation for Zero-Dose Immunization Research | Zero-Dose Learning Hub | 2024 | Tool | English, French |
| Prevalence of and Factors Associated with Zero-dose and Under-immunized Children in Selected Areas of Bangladesh: Findings from Lot Quality Assurance Sampling Survey | Hemel Das, Zerin Jannat, Kaniz Fatema, Jannat-E-Tajreen Momo, Md. Wazed Ali, Nurul Alam, Mahbub E. Elahi Khan Chowdhury, Christopher J. Morgan, Elizabeth Oliveras, Gustavo Caetano Correa, Heidi W. Reynolds, Md. Jasim Uddin, Tasnuva Wahed | 2024 | Journal article | English |
| Sub-National Budget Analysis Focusing on Immunization Under the Nigeria Zero-Dose Learning Hub Consortium in Nigeria | Gavi, the Vaccine Alliance, Africa Health Budget Network (AHBN), AFENET, Zero-Dose Learning Hub | 2024 | Repository | English |
| Closing The Immunization Gap: Enhancing Routine Immunization in Nigeria by Reaching Zero-Dose and Under-Immunized Children in Marginalized Communities: Report of a Rapid Assessment | Gavi, the Vaccine Alliance, Africa Health Budget Network (AHBN), African Field Epidemiology Network (AFENET), Zero-Dose Learning Hub | 2024 | Repository | English |
| Gavi’s Zero-Dose Learning Hub IRMMA Aligned Interventions: Semiannual Update—Mali (May 2024) | Gavi, the Vaccine Alliance, JSI, IIHMR, Delhi, The Geneva Learning Foundation, Zero-Dose Learning Hub | 2024 | Repository | English |
| Gavi’s Zero-Dose Learning Hub IRMMA Aligned Interventions: Semiannual Update—Nigeria (May 2024) | Gavi, the Vaccine Alliance, JSI, The Geneva Learning Foundation, IIHMR, Delhi, Zero-Dose Learning Hub | 2024 | Repository | English |
| Gavi’s Zero-Dose Learning Hub IRMMA Aligned Interventions: Semiannual Update—Uganda (May 2024) | Gavi, the Vaccine Alliance, JSI, IIHMR, Delhi, The Geneva Learning Foundation, Zero-Dose Learning Hub | 2024 | Repository | English |
